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Shop all30 DAY MONEY BACK GUARANTEE
We love our clothing and we are confident you will too. That is why we offer a 30 day money back guarantee. If your item does not meet your expectations, simply return it for a refund.
50.000+ Happy Customers
Frequently Asked Questions
Do you offer free delivery?
Yes, we offer free premium delivery on all orders. We want to make sure your purchase arrives quickly and safely at no extra cost.
Can I return an item if it doesn’t fit or I don’t like it?
Absolutely! You can return your order within 30 days of receiving it. Items must be unworn, undamaged and in their original condition. Simply get in touch through our Contact Page or email us directly at info@arthurivychelsea.com, and we will guide you through the returns process.
How can I track my order?
Once your order has been processed, you will receive a confirmation email with your personal tracking number. You can then track your parcel at any time through our Order Tracking Page.
How do I choose the right size?
Each product includes a detailed size guide to help you choose the best fit. If you are between two sizes, we recommend going one size up for extra comfort. Still unsure? Our Customer Care team is happy to help.
What payment methods do you accept?
You can shop safely and securely with the following payment methods:
- Credit and debit cards (Visa & Mastercard)
- Apple Pay
- Google Pay
- Shop Pay
Is my payment secure?
Yes, your payment is 100% secure. We use industry standard SSL encryption to protect your information and ensure a safe checkout.
How long does delivery take?
Orders are usually processed within 1 to 3 working days. Delivery times may vary depending on your location and seasonal demand, but you will always receive tracking updates by email.
How can I contact you if I have questions?
Our Customer Care team is always happy to help. You can reach us through the Contact Page or by email at info@arthurivychelsea.com. We usually reply within 24 hours.